Premier Inn Romford Central (Mercury Gardens) hotel

31.01.2025

It was absolutely a brilliant stay! Hasna helped us by booking us a room and offered us help with our luggage she was absolutely brilliant.

21.03.2019

Easy choice of hotel with car park access and friendly staff

30.01.2025

Nice

27.01.2025

Juliana on reception was a diamond, making our booking in a stress free experience, she was happy, welcoming and cheerful and approachable x

22.01.2025

Very disappointed with the restaurant staff. Poorly trained and lacking in common sense. Rude and abrupt to me. A staff member wasn’t trained sufficiently and give me some wrong information. When the manger approached me she was rude disrespectful. Her staff member had made a mistake but for some reason she thought it was my fault although I’d be given the information off another staff member who then proceeded to blatantly lie in front of my face. I’m a business account holder at premier inn and we use the hotels frequently. I’ve made a formal complaint. Abbey the so called manager who would rather try blame the customer instead of dealing with the situation differently. Her staff member have been incorrectly trained and apparently it’s my fault. Cancelled my reservation and made a formal complaint. I’d asked for a tab before I sat for my meal deal which was already paid for!! And was granted off on lad behind the bar. But apparently they aren’t allowed to give tabs even thought I was staying in the hotel that evening and my table was booked for 10mins time. Because the managers poorly trained staff gave me a tab she rudely insisted I pay for the one pint of Guinness I’d just taken instead of allowing me to pay after my meal. The lad behind with the the bar then tried to say I’d made him give me a tab!! Blatant lies to cover his back. Typical ! Abbey clearly thought I should know the rules better then her own staff. Very poor customer skills. So up at 3am this morning traveled from Manchester and now I’m I’m going to bed with no food in me because I couldn’t pay for pint after my meal!! Jokers!!! On a positive note. The girl behind reception was absolutely amazing and she clearly had been trained how to deal with paying customers and issues that may arise. She kindly refunded me my meal deal I’d pre-paid for because I refused to eat in there after being treated that way. I asked for a tab and was given one but because the staff don’t have a clue it as my fault clearly. What’s that saying? Oh yeah the customer is always right!!!

11.01.2025

Use as a one night stop when in the area; rooms are fine small signs of being tired, but clean nonetheless.

03.01.2025

I have bad experience about this hotel, staff and manager are very rudely they don't have manners how to talk with customer spacial manager briyanka,we booked hotel for 3 night and we have some problem like cleaning when we go on reception manager didn't give to chance we say anything

24.12.2024

Limited but tasty food on their menu.

24.12.2024

Gracias por el hospedaje Increíble hotel gracias a Raúl por ser muy atento y amable

04.12.2024

Spacious car park, good Beef eater restaurant, rooms are clean and comfortable. Shopping mall close by called mercury, worth a visit. Stayed away with work , it done the job

12.10.2024

It's a Premier Inn, so no frills. Good sized clean room with a very comfy bed. Easy access to Romford town centre. Good value

04.10.2024

Bed rock hard bathroom not suitable if you have mobility issues unless you're very flexi cocking leg over bath to use shower nothing to hold on to getting g out

25.09.2024

We stayed there for 4 nights and our room was cleaned only one time! And they just empty the bin nothing else. Toilet was not cleaned, no vaccum. 😑 next day we asked if they can clean the room, their excuse was that cleaners are really busy if there is time then they will clean. Don’t take breakfast there! Waste of money! They have nothing nice to offer.

18.09.2024

Excellent service 👏

18.09.2024

As someone who works for Octopus Energy and frequently stays at the Premier Inn, I have consistently enjoyed my time here. The hotel's accommodations are always comfortable and well-maintained, making it a reliable and pleasant place to stay. One of the highlights of my visits is the exceptional service provided by Hasna at the reception. Her professionalism and warm demeanor make a significant difference. She always greets me with a genuine smile and goes out of her way to ensure that my stay is smooth and enjoyable. Thanks to Hasna, I always leave feeling happy and well taken care of. The Premier Inn has truly become a favourite for me.

17.09.2024

Booked to stay over night after attending a wedding. The booking in was easy, iron and ironing board were provided for us, room was spacious for a twin and quiet, it did get a bit hot but a floor fan was provided. The sleep was pretty decent and the way little to no noise other than the people on the room beside us. We would definitely stay here again when needed.

15.09.2024

Stayed overnight while attending a family wedding locally. Very friendly staff, rooms clean & spacious and very good price. What we really loved was the bed, so comfortable. Highly recommend.

05.09.2024

This has become our first choice of accommodation each time we come to London for a show. Very handy for the trains into town and free parking.

22.09.2022

Looking a little tired to be honest, car park full of huge scummy contractors vans, beware !

27.08.2024

Reasonable price. Easy to book online. Perfect for our needs